Community » Applications » Whups
What is Whups?
Whups is a Horde ticket-tracking application. It is very flexible in design, and can be used for help-desk requests, tracking software development, and anything else that needs to track a set of requests and their status.
This software is OSI Certified Open Source Software. OSI Certified is a certification mark of the Open Source Initiative.
Currently Whups supports the following features:
- Support for multiple "Queues" (aka Projects).
- Custom ticket types, states, priorities, attributes per Queue.
- Create, update, assign, close tickets.
- Search for tickets matching specific criteria.
- A complex query building for building and saving/storing custom searches.
- Guest access (in addition to login access).
- E-mail notification of changes to tickets.
- Ticket creation and updating through e-mail messages.
- Permissions support.
- Project name (or other major category name). This is the top level structure.
Project Type, each Type has the following components:
- State (Stage) of the current item. For example: new, open, closed, resolved, etc.
- Priority of the current item. For example: Critical, High, Low, Normal, Urgent, etc. Could also be abstracted (Red, Yellow, Green; 1, 2, 3; etc)
- From a large set of attribute types, an arbitrary number of attributes can be added, including attribute names, descriptions, whether they are required etc.
- Form Replies
- Reply texts for updating tickets, used for automatically filling ticket comments with stock phrases.
- Responsible Users
- Users responsible for a queue. These can be anyone, but should be Horde users. Notifications only work with Horde users who have identities with an email address set.
- Allows you to track multiple versions of the same project. Can be used for actual versions (CVS HEAD, 1.0, etc), development cycles (planning, prototyping, production), etc.
- This is an "Instance" of a Type.
Further information on Whups and the latest version can be obtained at
The following documentation is available in the Whups distribution:
|LICENSE:||Copyright and license information|
|docs/CHANGES:||Changes by release|
|docs/INSTALL:||Installation instructions and notes|
|docs/TODO:||Development TODO list|
Instructions for installing Whups can be found in the file INSTALL in the docs/ directory of the Whups distribution.
If you encounter problems with Whups, help is available!
The Horde Frequently Asked Questions List (FAQ), available on the Web at
Horde LLC runs a number of mailing lists, for individual applications and for issues relating to the project as a whole. Information, archives, and subscription information can be found at
Lastly, Horde developers, contributors and users also make occasional appearances on IRC, on the channel #horde on the freenode Network (irc.freenode.net).