Community » Applications » Whups
What is Whups?
| Contact: | horde@lists.horde.org |
|---|
Contents
Whups is a Horde ticket-tracking application. It is very flexible in design, and can be used for help-desk requests, tracking software development, and anything else that needs to track a set of requests and their status.
This software is OSI Certified Open Source Software. OSI Certified is a certification mark of the Open Source Initiative.
1 Features
Currently Whups supports the following features:
- Support for multiple "Queues" (aka Projects).
- Custom ticket types, states, priorities, attributes per Queue.
- Create, update, assign, close tickets.
- Search for tickets matching specific criteria.
- A complex query building for building and saving/storing custom searches.
- Guest access (in addition to login access).
- E-mail notification of changes to tickets.
- Ticket creation and updating through e-mail messages.
- Permissions support.
2 Terminology
- Queues
- Project name (or other major category name). This is the top level structure.
- Types
Project Type, each Type has the following components:
- States
- State (Stage) of the current item. For example: new, open, closed, resolved, etc.
- Priorities
- Priority of the current item. For example: Critical, High, Low, Normal, Urgent, etc. Could also be abstracted (Red, Yellow, Green; 1, 2, 3; etc)
- Attributes
- From a large set of attribute types, an arbitrary number of attributes can be added, including attribute names, descriptions, whether they are required etc.
- Form Replies
- Reply texts for updating tickets, used for automatically filling ticket comments with stock phrases.
- Responsible Users
- Users responsible for a queue. These can be anyone, but should be Horde users. Notifications only work with Horde users who have identities with an email address set.
- Versions
- Allows you to track multiple versions of the same project. Can be used for actual versions (CVS HEAD, 1.0, etc), development cycles (planning, prototyping, production), etc.
- Tickets
- This is an "Instance" of a Type.
3 Obtaining Whups
Further information on Whups and the latest version can be obtained at
http://www.horde.org/apps/whups
4 Documentation
The following documentation is available in the Whups distribution:
| README: | This file |
|---|---|
| LICENSE: | Copyright and license information |
| docs/CHANGES: | Changes by release |
| docs/CREDITS: | Project developers |
| docs/INSTALL: | Installation instructions and notes |
| docs/TODO: | Development TODO list |
5 Installation
Instructions for installing Whups can be found in the file INSTALL in the docs/ directory of the Whups distribution.
6 Assistance
If you encounter problems with Whups, help is available!
The Horde Frequently Asked Questions List (FAQ), available on the Web at
http://wiki.horde.org/FAQ
Horde LLC runs a number of mailing lists, for individual applications and for issues relating to the project as a whole. Information, archives, and subscription information can be found at
http://www.horde.org/community/mail
Lastly, Horde developers, contributors and users also make occasional appearances on IRC, on the channel #horde on the freenode Network (irc.freenode.net).
7 Licensing
For licensing and copyright information, please see the file LICENSE in the Whups distribution.
Thanks,
The Whups team