Community » Support
Just like the development of the Horde Project is a community and volunteer effort, so is the support. Effort is made to provide the right tools to efficiently help you with the resources available. Please use these tools fully and intelligently.
If you require support that is unable to be obtained via the community channels, please check out our professional support options.
Resources
Please be careful not to have unreasonable expectations: you cannot demand your questions to be answered, bugs to be fixed or features implemented. If you require service or delivery guarantees please consider hiring a paid consultancy.
FAQ
As a starting point, please read the Horde FAQ. It is constantly updated from all the other sources with the most frequently asked questions and the responses.
Mailing Lists and IRC
You can address any support issues to one of the mailing lists. You can also ask for help on IRC.
There is a #horde channel on irc.freenode.net (see http://www.freenode.net/), for discussion of Horde applications, the Horde Framework, random development questions, and anything else that seems relevant. Come join us!
If you are coming to the channel for support, keep in mind that your audience is limited and most are there working on development; it's not a dedicated support channel. Please be courteous, patient, and understanding. As always with IRC, ask your question and be patient for an answer. People are often busy or not even in front of the screen. Also, please take a look at How to Deliver a Report Without Getting Lynched or ESR's How To Ask Questions The Smart Way. It will help us help you.
Note: your best bet for help is the mailing lists. There are more people reading the mailing lists than the bug system email. The more people that see your message, the more likely you are to get help. Make sure to include enough information so that people can help you.
Bugs and Feature Requests
If you have a bug or a new feature request, please visit the Horde Bug Tracker. Search first to see if anyone has already filed a similar bug, if not open a new bug yourself. Remember to use clear language, to be specific and verbose in your description. Please read this editorial on writing good bug reports.
Please remember: bug reports and any feedback
help us make Horde better over time (not necessarily tomorrow!) and are
always welcome.
Strong language complaints and moaning on mailing
lists, home pages, news groups, and other places are not
constructive. The first and only place to file a complaint or feature
request is in the Horde Bug
Tracker. Do it anywhere else and it will not reach the precious few
who are willing to do anything about it!
Security Reports
If you wish to report security problems please see the procedures at http://wiki.horde.org/SecurityManagement.
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Dino Quattropani
@hordeproject you know what? I'm still having problem in user creation, but i'm working on it in my odd time.
15 hours ago
Michael Rubinsky
w00t! "@hordeproject: Horde on CeBIT 2012: http://t.co/Q5fyjJfW"
15 hours ago
Dino Quattropani
#Horde Groupware Webmail Edition up and running on #Ubuntu 11.10
2 days ago
p@rdus
Submitted a talk about @hordeproject for the Univention podium on CeBIT http://t.co/4qMPptbT #cebit #hordeproject
2 days ago
p@rdus
The @hordeproject is calling you: http://t.co/Cvbfckh1
3 days ago
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